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Hi, I'm Jess.

I'm driven by user research and empathy to design meaningful (and beautiful) digital experiences that make people's lives better.

Work

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Consumer Drop-offs Case Study

Applying user research to assess consumer drop-offs identified through analytics to drive product recommendations & improvements.

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Buy Now, Pay Later Case Study

Vetting if users will interact with a GoCart branded BNPL solution.

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JTBD & User Surveys

Applying the Jobs to Be Done framework to create solutions to fulfill user needs and creating consumer surveys for continuous product feedback.

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Billing Application

Applying user research to assess consumer drop-offs identified through analytics to drive product recommendations & improvements.

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Help & Support Platform

Re-design Help app to make it more intuitive to users & increase client engagement.

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Lending & Loan Application

Increasing the amount of loan approvals by automating the application process to reduce human errors.

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